If you ordered by 2pm, Monday - Friday, your order will be dispatched same day! Home delivery items are delivered SAME DAY!
Royal Mail items are sent First Class and usually delivered next day, however due to COVID (bloody COVID) there have been delays experienced up to 5 days. You can always contact us on 07784 304 655 or email@example.com for an update.
If your order has been sent via Royal Mail then email us on firstname.lastname@example.org with your order number and we can arrange for another parcel to be sent to you. All of our parcels are sent with return labels, so in the rare instance your item is lost in transit, it will eventually be returned to us!
Our click and collect operates from 9am-2pm, Monday - Friday from our Addlestone shop: Vapez Club, 188 Station Road, Addlestone, KT15 2BD. Just give us a call when you're outside and we'll come to the door and give you your goods.
All unopened items are eligible for 30 day return! Once we receive and inspect the items, we will refund you to your payment method. If you paid via Bank Transfer then we will need you to email us on email@example.com with your bank details, and we will BACS same day. Card payments can be refunded without any faffing about.
Within reason, absolutely! If there's something you're looking for specifically we'll always do our best to source it for you at the best price possible, or point you in the right direction.
What else do you do?
No I jest, all we do is provide reliable information and products relating to vaping and e-cigarettes. Drop us a line or give us a call, we're always happy to help you through your journey.
Unfortunately we only ship within the UK, but if you drop us a line on: firstname.lastname@example.org - we'll do our best to use our networks and source what you need within your locale.